Yes, and multi-building portfolio management is something we actively design programs for. You get a single account manager across all your A2-serviced buildings, unified performance reporting, consistent scope documentation and portfolio pricing that reflects the scale of the relationship. You manage one cleaning partner for your whole portfolio, not a different contractor at every building.

Every shift generates photo-verified completion records, timestamped and building-specific. Scheduled audits produce structured pass/fail scores across every common area zone. Your account manager provides periodic performance summaries on request, in a format you can present to your committee or use to respond to lot owner complaints. When something is disputed, the documentation is already on file.

Every complaint is treated as an escalation, not a notification. Your account manager responds within 4 hours, reviews the relevant shift’s photo record, and either provides documented evidence the task was completed or schedules a re-clean within 24 hours at no charge. Written confirmation is provided so you can close the complaint with the lot owner directly. We don’t leave you to manage an ongoing email chain about whether the corridor was actually mopped.

Frequency depends on the number of lots, resident traffic volume, building amenities and the committee’s presentation expectations. Most Brisbane apartment buildings with active lobbies and lifts need 3 to 5 cleaning visits per week in high-traffic areas. Corridors and stairwells may need 2 to 3 visits. Car parks and bin areas typically suit weekly deep cleaning. We recommend a frequency schedule during the free site assessment, based on your building’s specific layout and traffic.

Yes. Our site induction process covers your building’s access requirements, fob and security protocols, resident-sensitivity considerations and any restricted areas before the first shift. Cleaners working in your building are briefed on your specific access arrangements and trained to work within them. For complex high-rise buildings with multi-level access systems, we coordinate the induction with your building manager before day one.

For most Brisbane strata buildings, site assessment and proposal can be completed within 24 to 48 hours of enquiry. After sign-off, site induction and team briefing are completed before the first shift. Most buildings are serviced within one week of agreement, with portfolio onboarding for multiple buildings staggered to ensure each building’s induction is completed correctly before service begins.