Our in-trade team is stationed to respond to spills, contamination events and presentation incidents throughout trading hours. Each response is logged with time, location and action taken, contributing to your centre’s WHS incident records. For immediate safety hazards, the team is trained to apply appropriate wet floor signage, contain the hazard and escalate to your centre management immediately. Response times and procedures are agreed during the site assessment and documented in the cleaning scope.

We’re trained to work in active retail environments. Pre-trade cleaning is completed before the first retailer opens. In-trade porter work is conducted without blocking retailer entrances, disrupting staff or creating obstacles for shoppers. Post-trade deep cleaning begins after your last retailer closes, so no disruption occurs to trading. For retailers with later trading hours or exceptions, our scheduler coordinates cleaning windows that respect their specific arrangement.

We provide Safe Work Method Statements (SWMS) for cleaning operations at your centre, incident and spill response logs from in-trade porter teams, photo-verified shift completion records and written corrective actions when issues arise. Our team is also trained to flag and report WHS hazards observed during cleaning, including slip hazards, damaged flooring, blocked exits and structural concerns. This documentation supports your centre’s risk management framework and your obligations under the Queensland Work Health and Safety Act 2011.

Most Brisbane shopping centres operate a three-phase daily program: pre-trade open clean (before first retailer opens), in-trade day porter service (throughout trading hours) and post-trade deep clean (after last retailer closes). The frequency and intensity of each phase depends on your centre’s GLA, foot traffic volume, food court density and format. Periodical deep cleans for floors, windows, grout and external areas are typically scheduled quarterly or around peak trading periods.

Yes. Food courts are the highest-intensity zone in any shopping centre and require a different approach to mall common areas. Our food court programs include multi-session floor cleaning, table and seat turnaround between peak dining periods, high-frequency bathroom sanitisation, waste station management and end-of-day deep cleaning with appropriate degreasing products on tile and grout surfaces. The food court cleaning scope is developed specifically for your centre’s food court format and trading pattern during the site assessment.

Most Brisbane shopping centres can be assessed and proposed within 48 to 72 hours of enquiry. After sign-off, site induction, team briefing and shift scheduling are completed before the first service. For centres transitioning from an existing provider, we coordinate the transition to ensure continuity of service from day one, with no cleaning gap during the changeover period.