Privacy Policy
How A2 Commercial Cleaning collects, uses, protects and shares your personal information.
About this policy
This Privacy Policy explains how A2 Facility Services Pty Ltd (ABN 89 696 433 333), trading as A2 Commercial Cleaning (“A2”, “we”, “us” or “our”), handles personal information. It applies to our website at a2commercialcleaning.com.au, our cleaning and facility services, and the A2 Nexus platform and app.
We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website, engaging our services or using the A2 Nexus app, you agree to the collection and use of information in line with this policy.
Information we collect
The personal information we collect depends on how you interact with us. It may include:
When you contact us or request a quote
- Your name and the name of your business or organisation
- Your email address and phone number
- Your address, suburb or the address of the site to be serviced
- Details about the cleaning or facility services you are enquiring about
- Any other information you choose to provide in your message or enquiry
When you become a client
- Contact and billing details for your account
- Site access information you provide so we can perform our services
- Records relating to the services we provide to you, including schedules, scopes and service history
When you sign up for marketing
- Your name and email address, where you have opted in to receive updates or marketing communications from us
When you visit our website
- Technical information such as your device type, browser, IP address and pages visited, collected through cookies and analytics tools (see Cookies & analytics)
We do not collect sensitive information (such as health, racial or political information) through our website, and we ask that you do not send us sensitive information unless we specifically request it for a legitimate purpose.
How we collect it
We collect personal information in a number of ways, including:
- Directly from you, when you complete a form on our website, request a quote, email or call us, message us via WhatsApp, or engage our services
- Automatically, when you browse our website, through cookies and analytics tools
- Through the A2 Nexus app, when our team performs and verifies cleaning at your site
- From third parties you have authorised to share information with us, where relevant to providing our services
Where it is lawful and practical to do so, you may deal with us anonymously or using a pseudonym. However, in most cases we will need your contact details to respond to an enquiry or provide our services.
How we use your information
We use the personal information we collect to:
- Respond to your enquiries and prepare quotes
- Provide, manage and improve our cleaning and facility services
- Communicate with you about your account, bookings and services
- Process payments and manage billing
- Maintain service records, including cleaning verification, audits and quality assurance through A2 Nexus
- Send you marketing or service updates, where you have opted in (you can unsubscribe at any time)
- Understand how our website is used and improve its performance
- Meet our legal, insurance, work health and safety, and regulatory obligations
We will only use your personal information for the purposes for which it was collected, for related purposes you would reasonably expect, or where you have consented or the law otherwise permits or requires it.
The A2 Nexus app and platform
A2 Nexus is our operational governance platform. It is used by our cleaning team, our management team and, where applicable, our clients. Through A2 Nexus we may collect and store:
- Photographs and videos of cleaned areas, captured by our team to verify that work has been completed to the agreed standard
- Site and service records, including checklists, audit results, scopes of work and corrective actions
- Shift records, including clock-in and clock-out information for our team members
- Documentation stored at site level, such as cleaning schedules, safety documents and service records
This information is used to deliver, verify and continuously improve our services, to maintain accountability and quality standards, and to provide clients with documented proof of completed work where this forms part of their service.
Verification photographs are intended to capture cleaned areas and surfaces, not individuals. We ask our team to avoid capturing people, personal belongings or confidential client material in verification images wherever possible. If you have specific requirements about photography at your site, please let us know and we will accommodate reasonable requests.
Cookies and analytics
Our website uses cookies and similar technologies to help it function, to remember your preferences and to understand how visitors use the site. Cookies are small data files stored on your device.
We use third-party analytics and advertising tools, including Google services (such as Google Analytics, Google Ads and Google Maps), to measure website traffic, understand visitor behaviour and improve our marketing. These tools may collect information such as your IP address, device and browser type, and the pages you visit. This information is generally aggregated and is used to improve our website and services.
You can control or disable cookies through your browser settings. Disabling cookies may affect how some parts of our website work. For more information on how Google handles data, see Google’s own privacy resources at policies.google.com/privacy.
When we share information
We do not sell your personal information. We may share it in limited circumstances, including with:
- Service providers who help us operate our business, such as our email, customer-management (CRM), website hosting, analytics and IT providers, who are required to protect your information and use it only for the services they provide to us
- Google, through the analytics, advertising and mapping tools described above
- WhatsApp / Meta, if you choose to contact us using the WhatsApp option on our website, in which case your message and number are handled under WhatsApp’s own privacy terms
- Our team and approved cleaning partners, who require relevant information (such as site access and scope) to perform our services, and who are bound by confidentiality and the same standards we apply ourselves
- Insurers, advisers and regulators, where reasonably required for insurance, legal, safety or regulatory purposes
- Other parties, where you have consented or where we are required or permitted to disclose by law
Some of these providers (for example, Google and WhatsApp) may store or process data outside Australia. Where we disclose information overseas, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.
Storage and security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. These steps include secure storage of records, restricted access to information on a need-to-know basis, and the use of reputable third-party systems with their own security measures.
While we work hard to protect your information, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. We retain personal information only for as long as it is needed for the purposes described in this policy, or as required by law, after which we take reasonable steps to securely destroy or de-identify it.
Accessing and correcting your information
You have the right to ask for access to the personal information we hold about you, and to ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, please contact us using the details below. We will respond within a reasonable time and may need to verify your identity first.
There may be circumstances where we are unable to provide access or make a correction, in which case we will explain why in writing.
Complaints
If you believe we have handled your personal information in a way that does not comply with the Australian Privacy Principles, please contact us first so we can try to resolve the matter. We take privacy concerns seriously and will respond to your complaint within a reasonable time.
If you are not satisfied with our response, you can refer your complaint to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal obligations. The current version will always be available on our website, with the date of the most recent update shown below. We encourage you to review this page periodically.
Contact us
If you have any questions about this Privacy Policy, or about how we handle your personal information, please get in touch:
A2 Commercial Cleaning
A2 Facility Services Pty Ltd (ABN 89 696 433 333)
14 Koala Place, Capalaba QLD 4157
Email: info@a2commercialcleaning.com.au
Phone: +61 451 856 083
This Privacy Policy was last updated on 6/30/2026.